Please read the policy carefully to fully understand the nature and purpose of gathering information, usage, disclosure, security procedures and sharing of such information.
- POLICY STATEMENT
1.1. MHL provides the Website to facilitate the Purpose.
1.2. MHL provides the Website for its clients and customers in relation to the Purpose, and undertakes such activities based on lawful contracts between MHL and such clients and customers.
1.3. Note that MHL disclaims any and all responsibility in relation to any Information, other than as specifically accepted here, or in MHL’s T&C, or in MHL’s Return and Refund Policy, or in MHL’s Delivery and Shipping Policy. You should read this Policy carefully to ensure that you are aware of the manner and purpose for which MHL collects such Information from you, and the manner in which MHL stores, processes, and uses such Information.
1.4. If you do not consent to the use of your Information by MHL in the manner described in this Policy, or do not consent to the sharing of such Information with third parties in the manner described in Section 4 of this Policy, please:
1.4.1. Do not share any Information with MHL or its agents through any means;
1.4.2. Do not proceed any further on this Website, or provide any further Information on or through this Website;
1.4.3. Close the tab or window in your browser where this Website is displayed; and
1.4.4. Contact the entity or individual in whose direction you visited this Website, or on whose direction you were contacted by MHL.
1.5. Your proceeding with the use of this Website, and/ or your providing any Information to MHL on or through the use of this Website or through any other means, is based upon the assumption that you are providing such information to MHL voluntarily and/ or under the terms of a lawful contract, and the subsequent provisions of this Policy are based upon such an assumption.
1.6. MHL is committed to protecting the privacy and Information provided by individuals to enable MHL to complete the Purpose. This Policy sets out the nature and type of Information MHL collects, the Purpose of such collection and usage, disclosure of such Information, and MHL’s security practices and procedures in relation thereto.
1.7. This Policy has been drafted in accordance with the provisions of the Information Technology Act, 2000 and the Rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
- USE AND ACCEPTANCE
2.1. You may access this Website for preliminary browsing without availing of MHL’s services or products. In such an event, and/ or in the event you access this Website in relation to MHL’s services or products, or in relation to any Purpose, you confirm that you have read, understand, and agree with this Privacy Policy each time you access the Website.
- NATURE/TYPE OF INFORMATION GATHERED, PURPOSE, AND DURATION OF STORAGE
3.1. MHL gathers/ obtains Information about you, for the Purpose, if you choose to provide the same voluntarily by reading, understanding, and consenting to the terms of this Policy and/ or the terms of a lawful contract. MHL only collects Information that is necessary for the purpose.
3.2. Specifically, you may be requested to provide certain information in the event (i) you decide to proceed with the use of this Website, or (ii) if you choose to share any Information with MHL through any other means, in relation to the type of Purpose described to you in relation to such Information.
3.3. By consenting to provide any Information to MHL in relation to the Purpose, you are also consenting to the sharing of your Information with third parties for the Purpose, as described below.
3.4. MHL may also disclose Information in connection with (i) the sale, assignment, or other transfer of its business, (ii) in order to respond to requests of government or law enforcement agencies, or (iii) where this is required by applicable laws, court orders, or government regulations, with prior intimation to you, to the extent that such intimation is legally permissible. MHL does not sell Information to any third parties. Also, MHL will not transfer the Information you provide to any third parties for their own direct marketing use. For more details and Information in relation to how MHL may share Information about you with third parties or governmental and law enforcement agencies, please see Section 4 of this Policy.
3.5. Duration of storage: MHL stores Information for such duration as may be required to fulfil the Purpose. Such duration may vary by the type of Purpose contemplated in relation to such Information. By providing any Information to MHL, you agree to MHL’s storing such Information for the duration necessary to fulfil such Purpose. Note also that MHL shall store Information beyond the duration required for the Purpose in the event it is mandated or obliged to do so under any applicable law.
3.6. Please use your discretion when providing any Information to MHL, and under any circumstances, do not provide Information to MHL, unless you thereby consent to MHL’s use of that information for its legitimate business purposes and consent to the transfer and storage of such information to and in MHL’s databases. If you have any questions about whether the provision of Information to MHL is, or maybe, necessary or appropriate for particular purposes, please contact MHL’s Grievance Officer at the coordinates provided in Section 10 of this Policy.
- DISCLOSURE/SHARING OF INFORMATION
4.1. To enable MHL to provide services in relation to the Purpose, the Information provided by you may be shared by MHL either with its own employees, officers, agents, and directors, other corporate entities and affiliates, or unaffiliated third-party service providers (both in India and outside India) working on MHL’s behalf to provide the service in relation to the Purpose, on a ‘need-to-know basis, and subject to strict obligations of confidentiality. Specifically, MHL may share the Information listed in the first column in the table below with the persons or entities in the corresponding row in the second column, for the reasons or purpose enumerated in the corresponding row in the third column:
| Type of Information | Person/ Entity With Whom MHL may Share Such Information | Reason/ Purpose for Such Sharing |
| [E.g.: Name, address, phone numbers, email addresses, and other personal details.] | [E.g.: Logistics and delivery partners and third-party service providers.] | [E.g.: For the delivery of any products purchase from the Website to customers.] |
| Website usage data | MHL’s technology vendors | Website maintenance, repairs, and upgrades |
4.2. Exceptions to Consent Limitations and this Policy, and Disclosure of Information: MHL may disclose Information if required to do so by law or upon the advice of its professional advisors, such as legal counsel, that such disclosure is reasonably necessary to respond to:
4.2.1. Court orders, or other legal process, or third-party rights owners; or
4.2.2. Law enforcement offices, and/or Government agencies mandated under the law to obtain such Information; Provided that MHL shall provide a prior intimation of such disclosure to you, to such extent as may be permissible under applicable law.
4.3. In case of an amalgamation, merger, acquisition or business transfer, MHL will transfer all your Information to the acquirer.
4.4. As a user of this Website, you understand and agree that you assume all responsibility and risk for your use of the Website, the Internet generally, and the documents you post or access, and for your conduct on and off the Website.
- SECURITY PRACTICES AND PROCEDURE
5.1. MHL has enabled appropriate security procedures to secure the Information obtained, stored, processed, and used by MHL during the course of its business.
5.2. MHL has reasonable security policies and procedures in place to protect information from unauthorized loss, misuse, alteration, or destruction. Despite MHL’s best efforts, however, security cannot be absolutely guaranteed against all threats. To the best of our ability, access to your Information is limited to those who have a need to know. Those individuals who have access to the Information are required to maintain the confidentiality of such information.
- UPDATING AND DELETING INFORMATION
6.1. To ensure that the information you provide is complete, accurate, and up-to-date, MHL allows you to change or correct your Information at any time. For any change/correction of Information, you can make a request by contacting MHL’s Grievance Officer at the coordinates set out in Section 10 of this Policy, and MHL shall make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.
6.2. You may also request that all Information provided by you be deleted. You may do so by sending such a request to MHL’s Grievance Officer at the coordinates set out in Section 10 of this Policy, in which event, if legally permissible, we will remove all copies of your Information from our records.
- COOKIES
7.1. To enhance your experience on this Website, we use a feature on your Internet browser called a “cookie”. Cookies are small files that your Web browser places on your computer’s hard drive. We use cookies for remembering user names and passwords and preferences, tracking click streams, and for load balancing. Because of our use of cookies, we can deliver faster service, consistent, updated results, and a more personalised website experience. You have the option of setting your browser to reject cookies. However, doing this will hinder performance and negatively impact your experience on our Website.
- LINKS TO OTHER SITES
8.1. Please be aware that the Website may contain links to other sites that are not governed by this Policy but by their own privacy statements that may differ from this Policy. We encourage you to review the privacy policy of each Website visited before disclosing any Personal Information.
- CHANGES TO THIS POLICY
9.1. MHL may change this Policy from time to time in its discretion. The date of the Policy is indicated at the top of the Policy. You may review the Policy periodically to understand the Privacy protection offered by MHL for your Information.
9.2. If you have any suggestions or questions, you may contact MHL’s Grievance Officer at the coordinates set out in Section 10 of this Policy.
- GRIEVANCE OFFICER
10.1. Should you have any complaint or grievance about the manner in which MHL receives or processes your Information, you may write to our Grievance Officer at customercare@mayfairhomeslondon.com . MHL is committed to resolving any such grievances in an expeditious and effective manner.